A. Contract

A booking is accepted and becomes definite from the date All Terra Ecoturismo has received the client’s initial deposit. It is at this point that a binding contract between All Terra Ecoturismo and the Client comes into existence. By submitting deposit and personal information, clients agree to our Terms and Conditions. The contract is between All Terra Ecoturismo and the Client, being all persons named on the booking form. The person signing the booking form, warrants that he/she has full authority on behalf of all the persons whose names appear thereon, and confirms that all such persons are fully aware of and accept these conditions.

B. Price Include

All prices are quoted per person in USD/EUR (US dollars or euros) cash payments and include land and/or cruise arrangements, as specified in each tour program. All rates are subject to change without notice.

Round trip transport, whenever this is included in the confirmed program. This will be done with the type of transport, characteristics and category that specify in the contract or documents that we provide to the client.

The services that are mentioned at the itinerary, mentioned hotels or similar category, please note most of the hotels in Argentina have 3.00 pm check in and 10.00 am check out times, rooms with private or shared bathrooms, food as per indication; sightseeing or excursions as described in each itinerary escorted by local guides with language to specify.  

Local taxes of the hotels and indirect taxes such as v.a.t., whenever they apply.

Tourist technical information during the entire program. 

C. Reservations, deposits, payments

All rates are based on cash payments. When booking is required we will ask a deposit of 30 % of the entire trip; and 70 % to be considered a firm booking and it will became a requested program. Final payment is due 45 days prior to departure for all tours. A booking will be firm and confirmed only in written.

The failure of the final balance within the time frame will allow the organizer to use the seats/space without previous notice and original deposit will be used as a cancellation fee as if client should have decided to cancel the trip.

D. Changes & Cancellation by the Client

Any changes to the original booking must be confirmed by the person signing the booking form. Any costs or charges, which we incur or which are incurred or levied by our suppliers as a result of the amendment, will be charged to the Client. Whilst every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed.

The Client may cancel the booking at any time provided that the cancellation is communicated to All Terra in writing. Cancellation charges will be applied as shown below calculated from the day written notification is received by Say Hueque. In addition to the charges shown below airlines may impose 100% cancellation charges.

Period before departure written notification is received	Cancellation fee
30 days or more	30%
29-21 days	40%
20 -15 days	60%
14-9 days	75%
8 or less	100%

In case part of a booking is cancelled, the remaining party may have to pay additional charges (e.g. under-occupancy, or single room supplements).
Please note, that different cancellation policies will apply for Christmas, New year and Special Dates.

E. Changes and Cancellation by All Terra Ecoturismo

While All Terra will use its best endeavors to operate all tours as advertised, by entering into this contract the Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions. All Terra reserves the right at any time to cancel or change any of the facilities, services or prices (including flights, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes. If a major change is known to us, the Client will be told at the time of the booking. If a major change becomes necessary after booking All Terra will inform the Clients as soon as reasonably possible. When a major change is made the Client will have the choice of accepting the change of arrangements, purchasing any other available tour or canceling the tour and obtaining a full refund. Provided that the major change is not because of force majeure. Force majeure is war, threat of war, riots, civil strife, industrial dispute, terrorist activities, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancellation or rescheduling of flights by an airline, the alteration of airline or aircraft type, or other similar events beyond the control of All Terra. All Terra

is not liable for any charges in the event of a change -beyond their control- to the departure time or date of a tour, flight or other form of transport.

F. Passport, Visa and Vaccinations

It is the responsibility of the Client to be in possession of a valid passport, visa permits, inoculations and preventive medicines as may be required for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of All Terra

G. Illness or disability

Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit.

H. Travel Insurance

All Terra does not provide such service and prices published at www.allterra.tur.ar do not include Travel Insurance. However, All Terra recommends purchasing it through a reputable Insurance Company.

I. Complaints

If the Client has a complaint about any of the tour arrangements he/she must bring it to the attention of the tour leader or other representative of All Terra at the time so that they may use their best endeavors to rectify the situation. It is only if All Terra is made aware of any problems that there will be the opportunity to put things right. Failure to complain on the spot will result in the Client’s ability to claim compensation from All Terra being extinguished or at least reduced. Should the problem remain unsolved a complaint must be made in writing to All Terra within 28 days of the completion of the holiday.

J. Flight Bookings

All Terra will use its best endeavors to ensure that all flight prices are correct at the time that they are quoted. Airlines reserve the right to amend or withdraw fares without prior notice. Once a deposit is paid on an airfare, it guarantees that a booking is being held for you, it does not guarantee the fare. The fare can only be guaranteed when the flight booking has been paid for in full and a ticket has been issued. Flight bookings cannot be transferred. The flight times given by All Terra are for general guidance only and are subject to change. Up-to-date flight times will be shown on the tickets. The Client must check the tickets very carefully immediately upon receipt of the latest timings. All Terra will endeavor to inform the Client as soon as possible in the event of any flight alteration. Details of airlines are also subject to change. Such alterations do not constitute a significant change to the holiday arrangements and will therefore not be entitled to cancel without paying the normal charges as a result. All Terra can not be held responsible for any delay to your flight whether this delay is caused by adverse weather conditions, the action of air traffic controllers, airport authorities or (local) governments, the rescheduling of flight times by the airline, mechanical breakdown, strike, industrial action or any other reason.

K. Our responsibility

All Terra accepts responsibility for ensuring that the holiday which the Client books with them is supplied as described in the final version of the travel program the Client will receive upon arrival and the services reach a reasonable standard. All Terra acts only in the capacity of an agent upon the legal conditions that, while exercising every possible precaution, it is not responsible for injury, sickness, damage, loss, additional expenses, accidental delay, or other irregularities which may be caused either through willful or negligent acts or omissions made by the companies or individuals providing or engaged in transportation, accommodation or other services related to the accomplishment of the tour, or through natural disasters, social upheavals or other causes.